Frequently asked questions

Where do you ship?

At the moment we ship to all EU 27 countries and Norway.

What payment methods can I use?

When do I get my package and where do I get it?

We deliver all orders very quickly (in general within 4-7 business days), either through DHL or your local postal service –and we always ship on the same day as your order! You will receive an SMS or email notification when your parcel is ready to be picked up.

 

In Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Romania and Sweden packages will mainly be delivered to pick-up points. In the other countries, packages are delivered to the customer’s home address. In both cases, customers will receive a prior notice and an arrival notice (most usually via SMS and/or email).

If I'm not satisfied with the product, can I return it free?

Thanks to our premium quality products, helpful product descriptions and videos, readily available customer service chat, fast deliveries and responsible operations, more than 99% of our customers are happy with their products. Our return rate is less than 1%, meaning that our parcels mostly only travel one way in spreading the joy of dog sports. But if you are not happy with your products, you can return them free of charge (within 14 days and when the goods are returned according to our instructions).

 

Norway makes an exception to our free return policy: because Norway has no return contract with the Finnish postal service, Norwegian customers must unfortunately cover the cost of returns themselves.

How do I return the product?

Read the instructions here

Where can I find customer reviews of your products?

You can find customer reviews in our online store, on each product page.

 

Or you can search for customer experiences on Instagram:

I have a question about the product, how can I contact you?

You can reach us through our chat almost anytime, but for the fastest replies, contact us between 9 am and 7 pm (+2 GMT). You’ll find the chat icon in the bottom right corner of the screen. We are always happy to help you with any questions, and we like to handle any problems or complaints instantly because we want our products to bring you joy – and nothing but joy. Our customer service is excellent!

Where are the products made?

All our #JoyOfDogSports products are 100% handmade in Finland. SportsK9 is a small Finnish business whose mission is to bring joy to dog sports lovers by designing innovative dog sports products. When you buy our products, you also help support small local businesses.